1.1 Each property, be it a house, flat, apartment or studio is as presented on the site. The Cubes Apartments has made every effort to ensure the accuracy of the information contained on all booking platforms, social media pages and website at the time of publishing. There might be changes on the furniture and equipment, which will be updated on the site as soon as possible. We happily answer any questions the Guest might have on this matter which might not be clear enough.
2.1. The Cubes Apartments does not accept liability for lost or stolen personal property of the Guest from the Property during the Rental Period. In the event that the property of the Guest is stolen or lost, the Guest should advise Dimavati Investments and they will in turn notify the appropriate authority and takes all possible steps to attempt to recover lost/stolen items.
2.2. The Cubes Apartments accepts no liability for personal loss, injury or death to the Guest during the Rental Period. The Guest must ensure that they have adequate insurance cover.
2.3. The Cubes Apartments does not accept any liability for the acts or omissions of any agent. These include but not limited to airlines, car hire companies, travel agents, ticket agents, home-owners, or utility providers.
2.4. The Cubes Apartments does not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force majeure that may have a deleterious effect on the Guest. In the event of such force majeure Dimavati Investments will try to assist the Guest whenever possible to do so.
3. Payment:
All payments shall be made to The Cubes Apartments by bank transfer, credit/debit card or in cash only. Cheques are not accepted.
4. Alternative Accommodation:
4.1 In the highly unlikely event that The Cubes Apartments shall be unable to arrange the accommodation requested by the Guest, The Cubes Apartments shall attempt to arrange alternative accommodation of a similar type, cost and standard and in a similar location as that originally requested by the Guest. If the alternative accommodation and/or rate, is not acceptable to the Guest, The Cubes Apartments shall refund in full, to the Guest all monies paid by him/her to The Cubes Apartments.
5. Reservation and Cancellation:
5. 1. In order to secure a booking, the Guest will have to make a payment as follows:
1. For booking up to one month (30 days) away: 100% of the total invoice value.
2. For bookings more than one month (30 days) away: 50% of the total invoice value.
3. A reservation of a property is only effective once reservation amount has entered our bank account. We will nevertheless pre-reserve the flat / apartment for a period of 4 (four) days, after your reservation request per email, while the reservation amount is being transferred to us.
5. 2. If the Guest needs to cancel a reservation, the Guest is required to send an e-mail or fax. The sent date will be used to calculate your refund. 5. 3. Cancellation rules are:
1. Prior to 30 days upon arrival: reservation refunded in full.
2. 30 days or less prior to arrival: no refund will take place.
3. For stays in progress, there is no refund of the amount paid, in case the guest leaves before the expected date of check-out.
6. Rebooking:
6.1. It is possible to post-pone a reservation, if the flat or apartment is available for the new period at the moment of the request.
6.2. It is possible to enter your reservation earlier, if the flat or apartment is available in the requested period and after the guest has informed The Cubes Apartments at least one week (seven days) prior to the new check-in date.
6.3. The number of people staying at a booked rental property can be changed according to the following situations:
6.3.1. It is possible to add guests, only within property’s capacity stated in the site and with prior request.
6.3.2. It is possible to reduce the number of guests.
6.4. The first reservation change will not have any additional cost. Any further changes will have a fee $50.00.
7. Safety Deposit:
7.1. To cover up for any damage caused by the Guest in the Property, furniture, equipment, damaged or missing bed linen, towels, rugs or keys, we require a safety deposit of K1000.00 for stays of 20 days or longer and/or for groups exceeding 10 people.
7.2. This safety deposit is to be handed in cash to The Cubes Apartments at check-in after inspection of the rented Property.
7.3. The safety deposit will be transferred back to the guest at check-out, after inspection of the property, if everything is as at check-in.
7.4. If there is damage, the safety deposit will be handed after deduction of costs. Since these will have to be evaluated, the remnant will be handed back 5 to 10 days after check-out. Please provide a bank account number for the transfer.
7.5. Where loss or damage to the property, the furniture or equipment exceeds the amount of the safety deposit, The Cubes Apartments will bill the guest for the shortfall and the Guest agrees to pay. In the event that the Guest fails to pay any such shortfall, Dimavati Investments reserves the right to exercise any legal remedies to pursue the amount owed from the Guest.
7.6. The Guest agrees that The Cubes Apartments will charge damage monies for the following:
1. Non-return of keys
2. Loss or breakage of inventory items
3. Damage to the property or its equipment
4. Breaking of the rule of non-smoking in the flat.
8. Check-in and Check-out:
8.1. It is possible to check-in and check-out at nearly any time. Exceptions are:
8.1.1. If the booked rental Property has been reserved by other guests for the next or same day. In this case check-out is invariably until 10:00 a.m.;
8.2. In order to guarantee a smooth reception of the Guest, it is necessary that the Guest inform us of flight number, or arrival hours at the property within at least 24 hours warning.
8.3. At check-in, the rental property is inspected and instructions are given about how the appliances work and the house rules are explained.
9. Your stay in the flat:
9.1. The Guest is of course allowed to receive visitors not exceeding the number of guests staying in the apartment, but the visitors not allowed to lodge at the property. In the case that excess visitors come to the property or stay the night , a charge of $20.00 per person per day will be charged.
9.2. The majority of the available properties are integrated in residential areas, therefore Guests are warned that noise from 22.00 to 07:00 is not permitted neither within the flat nor in the premises of the building, as it may cause in your eviction.
9.3. It is demanded a very special attention to closing of the doors of buildings and of the apartments.
9.4 The Guest is not allowed to replace or fix any damage, breakage he/she may cause in the rented property. In such cases the Guest has to contact The Cubes Apartments in order to replace or repair the damage. The values will be discounted from the safety deposit.
9.5. The Guests who break the rules will be evicted without any money return.